Items can be returned for a full refund if they are returned within 30 days of receiving products and they are unused and in their original packaging.
Returns will not be accepted without prior authorization. Please email us at email@example.com to receive a Return Merchandise Authorization (RMA) number. Returns will be processed within 2 weeks once they have been received at our warehouse. Upon the receipt and inspection of the return, our customer service department will email you to advise you when your credit will be issued.
*Please Note: All returns will be inspected by our Returns Department. If returned items are found to be damaged, used, altered or tampered with in any way, a restocking fee will be charged. This is to ensure the quality of our products and the standard of care that we promote.
In the event that we make an error, return shipping will be reimbursed for returned merchandise and damaged products.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
*Tip: Please pay close attention when selecting makeup colors
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
- *Note: Hair dyes/colors that are deemed altered, damaged or tampered with cannot be returned.
- Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
- Electrical: Appliances can be returned within 15 days of receiving products as long as original packaging is intact. If you have any other questions, please email us at firstname.lastname@example.org
Our company fosters relationships with our distributors and vendors, as a result, we stand behind our products and assure their authenticity and origin.
Our graphics team strives to maintain the most updated product images reflecting the most recent packaging from our brands. However, in the event that you have seen a product that appears slightly different than those on our site, please note that we are continuously updating our product images.
In an effort to prevent fraud, My Lovely You will monitor frequent return requests and we reserve the right to deny refunds due to any suspicious activity.